FAQ

Q1: How long will it take to receive my order?

A1: Orders are processed in 1–3 business days. Standard international shipping takes 7–15 business days. Remote areas will take longer due to logistics and customs clearance factors.

Q2: Can I cancel or modify my order after payment?

A2: You can apply for order cancellation or information modification for free before the order is shipped. Once the order is shipped, no modification or cancellation is supported.

Q3: Are your bedding products skin-friendly and safe?

A3: All Bedora home textile products are made of high-quality skin-friendly fabrics, breathable, soft, and hypoallergenic, suitable for daily bedroom use, safe and comfortable.

Q4: What should I do if the received goods are damaged or defective?

A4: Please take photos of the damaged products and packaging within 48 hours after receipt, and contact our customer service. We will verify and provide refund, re-delivery or exchange solutions for you.

Q5: Do I need to pay customs duties?

A5: International orders may incur local customs duties, which shall be borne by the buyer. The specific tax standard depends on local customs regulations.

Q6: How long will the refund take to arrive?

A6: After we confirm the receipt and inspection of returned goods, the refund will be processed within 3–7 working days. The specific arrival time depends on your payment platform’s processing rules.

Q7: Can I return discounted or promotional products?

A7: Promotional products also support the 30-day return policy, provided that the products are intact and meet the return conditions.